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Regional Testing Center

Frequently Asked Questions

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Regional Testing Center at Golden West College
Certified Nurse Assistant (CNA) Exam Information – How to Register
Examination Dates and Locations
Examination Standard Precautions
Live Scan Fingerprinting
Additional Information
FAQs

General Questions:

A: The Regional Testing Center is an administrative office where candidates are registered for a date and location to sit for the Certified Nurse Assistant (CNA) examination.

We do not administer examinations at this location.

Q: What is the CDPH?

A: The CDPH is the California Department of Public Health. This is the state licensing agency that regulates and issues the Certified Nursing Assistant (CNA) license.

Q: I'm renewing my CNA license, which exam do I take?

A: The Department of Public Health requires both the Written and Manual skills to renew your license.

Q: What is a 283B form?

A: 283B is the form number that you will find on the bottom left hand corner of the Certified Nurse Assistant (CNA) and/or Home Health Aide (HHA) Initial Application. Your school should give this form to you when you complete a CNA program. It must be filled out and signed by the RN in charge of your CNA program.

Q: What is a CDPH 932 form?

A: CDPH 932 is the form number that you will find in the bottom left hand corner of the Certified Nurse Assistant Competency Evaluation Approval letter that you receive from the state. You should receive this form if you have been approved by the California Department of Public Health because you either challenged to take the exam or are renewing a CNA license.

Q: Do I need both the 283B and the CDPH 932 form?

A: No. You must select either Form 283B or Form 932.

If you complete a CNA course, you will present the Form 283B on your testing day.

If you are renewing your license or applying for equivalency, you will present the CDPH Form 932.

Q: How do I receive a copy of my examination results?

A: Bring an self-addressed stamped envelope to the test site and you will receive your results in 7-10 business days. If you have not received them within the time period, you may request a copy of your test results from Credentia by emailing scorenow@credentia.com

Credentia will need the following information from you to send you a copy of your exam results:

Full name (first and last)
Date of birth
Exam date
Test site/location
Last 4 digits of SSN
Email address

Q: Why haven't I received my license?

A: Your license is issued by the California Department of Public Health. Please contact them with questions regarding your license. Allow 60 to 90 days for processing time.

CDPH's contact information:

Phone: (916) 327-2445

Email: cna@cdph.ca.gov

Registration Questions:

Q: How do I register for an exam?

A: Please visit the CNA Testing page for further information on how to register.

Q: What is 20 business days?

A: Registration forms and fees must be in our office at least 20 business days before an exam. There must be space available to register you for that exam date.

Business days are Monday through Friday. Weekends and Holidays are not included as business days.

Q: How can I pay for the exam?

A: The Regional Testing Center only accepts money orders or cashier's checks.

DO NOT MAIL CASH. The Regional testing center is not responsible for cash lost in the mail.

We do not accept personal checks or credit card.

Q: Can I get my registration fees refunded?

A: All registration fees are non-refundable.

Q: Do I need to fill out the 2nd choice on the registration form?

A: Yes, it is highly recommended that you select a 2nd choice in the event your 1st choice is not available.

If your 2nd choice is not included in the registration form, the application processing may be delayed because we have to contact you to select a 2nd choice.

Q: Why haven't I received a confirmation email or letter yet?

A: Once registered, the RTC will mail a letter or email the candidate the

Test date and time
Test site location and address
Instructions on what to bring to the exam.
- Confirmation letters and emails are not required to present on exam day.

If you do not receive a confirmation letter or email 2 weeks prior the requested exam date, contact the RTC to confirm your registration.

Q: How do I reschedule my exam?

A: If you are unable to test on your registered exam date, you may reschedule by sending us another registration with your rescheduling fee.

Check the rescheduling box at the bottom of the registration application so we know what exam you are requesting to reschedule.

CNA Testing Questions:

Q: How many times can I take the CNA exam?

A: The CDPH allows a candidate to take the exam 3 times within your testing period. If you finish a CNA course, you must test and pass both the written and skills portion of the examination within 2 years after the end date of your CNA course.

Q: Can I bring a dictionary or notes to the test?

A: You can only bring a paper translation dictionary without definitions or handwritten notes. Electronic translation is NOT allowed. Only direct translation from one language to another is allowed.

Notes are not allowed during the test.

Q: How do I receive my test results?

A: Results/score reports will not be handed out on the exam date. Bring a self-addressed stamped envelope for your results/score reports to the exam and reports will be mailed within 24 hours of the test date. Allow 7 to 10 business days for mail delivery.

After 10 business days and you have not received your test report or if you need a duplicate copy, please email Credentia at scorenow@credentia.com

Credentia will need the following information from you to send you a copy of your exam results:

Full name (first and last)
Date of birth
Exam date
Test site/location
Last 4 digits of SSN
Email address

Q: I don't agree with my test results, what can I do?

A: Complete and file the Feedback form [PDF] with the Regional Testing Center for further follow-up.

NOTE: Test results will not be changed.